About Best Western Augusta West Hotel
Welcome to the Best Western Augusta West Hotel, where exceptional service, commitment to quality, and a passion for community shine through. As a beacon of excellence in the hospitality industry, we are proud to present our journey of achievement and dedication that has shaped our identity.
Our Accolades and Achievements
At the heart of our success are the people who make up the Best Western Augusta West Hotel family. Our staff members have earned an impressive collection of GHLA “Stars of the Lodging Industry” awards, a total of 14 Stars awards. These awards stand as a testament to their unwavering dedication to hospitality excellence. Our 2023 GHLA Stars winners: Teresa Lammon, Administrative/Support Champion, Carol Parker, Guest Services Champion, and Christopher Arnesman, Roomkeeper Champion.
Our commitment to sustainability and community service has garnered significant recognition. We were awarded the Good Earthkeeping (Division 1) award in 2013, showcasing our dedication to environmentally friendly practices. Additionally, our steadfast involvement in community service initiatives has been acknowledged through the Community Service (Division 1) award, “Kibble for Kritters,” which we proudly received two years in a row. Our efforts to make a difference extend beyond our walls, as demonstrated by our recognition in the McCormick Hospitality Awards program’s Special Event-Recurring (Division 1) category.
National Recognition and Acknowledgments
Our pursuit of excellence extends beyond regional recognition. The American Hotel & Lodging Association (AHLA) “Stars of the Lodging Industry” awards have bestowed Maintenance Manager and General Manager honors upon our team members in Division 1. These accolades highlight our dedication to maintaining impeccable facilities and providing outstanding leadership.
From Best Western Hotels & Resorts, we have received multiple prestigious awards that reflect our commitment to quality and guest satisfaction. The Best Western Hotels & Resorts Director’s Award for Quality Assurance was bestowed upon us from 2009 to 2012 and again in 2019. This recognition underscores our unwavering dedication to providing exceptional experiences for our guests. We are particularly honored to have received the Best Western Hotels & Resorts Chairman’s Award in 2017, signifying our place among the top 20% of all Quality Assurance scores across the brand.
Our commitment to guest care has been acknowledged with the Best Western Hotels & Resorts Customer Care Champion award in 2014. This recognition stems from our consistent delivery of exceptional guest experiences, as evident in the positive guest comments and intent to recommend our hotel.
A Community-Centered Approach
Beyond the realm of hospitality, we pride ourselves on our strong ties to our community. Our past community service initiatives, notably our pet-centered efforts, resonate with our values. Despite not being a pet-friendly hotel, our staff members are fervent supporters of animals. For six years, we organized the “Kibble for Kritters” program during the Christmas season, collecting pet food and supplies that were donated to local rescue groups. Our partnership with the CSRA Humane Society resulted in impactful contributions, including a significant product donation from a contest sponsored by Rubbermaid Commercial Products. This commitment to bettering our community exemplifies our dedication to making a positive impact.
Awards, Recognition, and Community—Woven Together
At the Best Western Augusta West Hotel, our legacy of excellence, commitment to quality, and dedication to community service come together to create an unforgettable experience for our guests. Our journey, marked by accolades and heartfelt contributions, is a testament to the passion that drives us every day. We are honored to be a part of your story, and we invite you to share in our commitment to exceptional hospitality and community enrichment.
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